Our clients look at us to:
- Measure and optimize every customer's value. A key mandate for us is to help our clientsmaximize customer value, which requires us to focus on data, measurement, and creatinga single view of the customer, providing much-needed enterprise-level insights into how,when, where, and why consumers interact as well as the impact that each touchpoint has on thevalue of every customer relationship.
- Form strategy using customer intelligence and insights. The leadership talent at Direxions has deep and broad business management expertise, so they are able to
They look at Direxionsto become the "hub of customer engagement efforts,"typically in one of two ways:
- translate customer intelligence into practical and aspirational business objectives using business cases based onreturn on investment (ROI);
- identify opportunities for impacting business growth, operational efficiencies, and improvements; and
- Communicate these opportunities andobjectives to the most senior leaders in the client organization to help decision making.